General Terms and Conditions

General Terms and Conditions

Read carefully before using the services held by “Luviacure Limited”. By accepting terms and conditions you agree to be bound by these terms and conditions.

The terms and conditions apply to whom accepts and uses the “Luviacure” website. Luviacure reserves the right to alter these terms and conditions at any time. Luviacure doesn’t accept any liability to any user or third party for any alterations in these terms and conditions.


  1. Under these terms and conditions,  “Agreement” refers to this agreement; “terms and conditions” refers to these terms and conditions; “Program” refers to the details of the treatment packages; “trading name” refers to Luviacure; “service provider” refers to the hospital, private clinic, surgeon or any other medical professional providing consultation, examination, medical procedure and care and aftercare; “destination” refers to the State and/or city of your medical treatment; “treatment package” refers to the total of surgery, accommodation, private transfers, host and pre-operative tests; “procedure” refers to the medical treatment or surgery.

  2. Treatment Package price will include the costs of your choice of services from surgery; accommodation; private transfers; host; pre-surgery tests

  3. Additional charges can be issued for any tests considered necessary because of a pre-existing condition or your exposure or vulnerability to any condition before or after the surgery.

  4. You will be charged with a non-refundable deposit payment when you accept the price quote under these Terms and conditions. Your deposit can be paid via credit card, debit card or bank transfer. Any service charges issued by banks shall be carried by the patients.

  5. Package price residue after charging the deposit payment shall be paid prior to your departure from your home country. Luviacure will not be liable for the services provided by the Service Provider due to full payment for the package price.

  6. Non-payment of the full package price before the date of departure from your home-country constitutes a breach to this agreement thus Luviacure will not be obliged to deliver any services to you.

  7. Treatment packages may include stay at the hospital. If the hospital stay takes longer than one night, prices for additional nights shall be charged by the current rates of the hospital.

  8. Luviacure only assist you and the Service Provider to form a consultation and/or dialogue. Luviacure does not hold medical qualifications and does not provide any medical advice and does not operate or control any Service Provider facility or service offered by them. You and the Service Provider providing the treatment establish a contractual relationship. Luviacure shall not be held responsible or liable for any medical procedures provided through your chosen Service Provider. Luviacure will not be responsible or liable for any care, treatment or other services you are provided with by the same, or for any malpractice claims, complications and dissatisfactions that may arise directly or indirectly from the advices and treatments provided by the Service Provider. You shall read Service Provider’s terms and conditions and consent forms carefully prior to your treatments.

  9. Treatment plans offered by Luviacure may change after the Service Provider examines you in person. In case of the treatment plans change there may be additional cost for the new treatment plan.

  10. If your treatment plan changes, you have the right to not to pursue with the treatment. You will receive a refund after deducting costs for tests and consultations and other necessary expenses. Accommodation, travel and transfer costs provided by third parties are not eligible for refund.

  11. If your treatment plan changes and you decide to proceed with the new treatment plan, you will receive a revised price quotation, and the balance to the Service Provider will be adjusted based on the previously made payment. Duration of your stay in Turkey may also change, and the number of days for your stay in Turkey will be considered.  Luviacure will not be responsible or liable for the non-arrangement, disorganisation or cost of the extra days.

  12. By accepting these terms and conditions, you agree not to hold Luviacure responsible for medical negligence or malpractice by your chosen Service Provider.

  13. As Luviacure will not be responsible for the services, medical treatments and procedures provided by the Service Provider, you shall not make publicly negative statements, criticize or discredit Luviacure or any of its employee, associate or partner on review websites, social media networks etc. about Service Provider’s treatments and actions during or subsequent to contract period. If you breach this article, you agree to immediately take down the content upon our assessment and to pay damages in the amount of 3000 pounds to Luviacure.

  14. Luviacure will provide you Programs in regard to information on your package including the costs; information on visa requirements; information on official health related procedures.

  15. Luviacure will provide you information about your journey before your departure in regard to transportation; the name, address and telephone number of your chosen Service Provider or of an agency

  16. Luviacure does not operate or control the services offered by accommodation, travel or transfer agencies. Luviacure does not guarantee any use of a third-party providers and will not be responsible or liable for any for any damages arising from the transactions between you and the third-party providers. You shall read the third-party provider’s terms and conditions before making a reservation. 

  17. Luviacure will contact you if a cancellation or change in your booking is made by Luviacure. You have the right to rearrange or cancel your Procedure. If you decide to cancel your booking, you will get a refund calculated on a scale. Luviacure will not be responsible for any failure or delay in fulfilling its obligations and duties beyond its reasonable control or circumstances of force majeure including but not limited to fire, floods, earthquakes, embargoes, war, civil unrest, strikes, terrorist activity, flight delays or cancellations.

  18. The Programs supplied by Luviacure forms a part of this Agreement and shall be read together.

  19. By accepting this Agreement, you accept and agree that you have read and understood the informations hereunder.

  20. You have the responsibility to make sure you have a valid passport, a visa (if necessary) and other required documentation.

  21. If asked for, you shall submit passenger information to your chosen airline in advance of your departure.

  22. You are responsible to meet the requirements for entrance to your stop-off and final destinations.

  23. If you fail to meet the aforementioned necessary requirements, or provide incorrect documentation, you may be refused from travelling or entrance to the State of destination. You accept that Luviacure will not be held liable and you will be responsible for all your losses.

  24. Luviacure is not liable for any compensation, expenses, refund or other sum in regard to your failure to travel with the required passport, visa or other documentation. You are responsible for any fines or expenses resulting from the said failure.

  25. Luviacure does not accept responsibility for missing flights, including your connections. You shall provide all necessary documents, including passports and visas.

  26. In advance your travel, you will acquire health advice relating your specific needs, or any required or recommended vaccinations. 


You should also seek advice from your family doctor.


  1. By accepting this Agreement, you agree to obtain insurance through an approved insurance agency as a condition to purchase a Treatment Package. The aim of the insurance is to indemnify you for any losses suffered because of insolvency, travel problems or medical issues.

  2. By accepting these Terms and Conditions, you allow Luviacure to share the details of your medical history to your Service Provider before your travel to partly ensure your suitability for the planned treatments. Luviacure will not be liable if the medical history form has not been completed thoroughly or correctly or if any information is withheld.

  3. By accepting these Terms and Conditions, you allow Luviacure to obtain your patient file for our records from the Service Provider. Luviacure will not transfer or sell your personal data to any third party except with the aim of providing services.

  4. You may cancel your booking with a written notice at any time. Cancellation will enter into force in before at least a week. Cancellation fee relies on the actual expenses and disbursements, except the circumstances mentioned in article 3.4. Your deposit will be kept as a reservation fee in case of a cancellation.

  5. By accepting these Terms and Conditions, you permit Luviacure to keep your personal data in detail including medical records. Luviacure will not disclose your personal data, records, information without taking your consent. Luviacure will only share your data in regard to your treatment.

  6. Luviacure preserves all patient information in compliance with Turkish laws regarding the release and disclosure of personal health information. Luviacure will not sell or rent your personal information to third parties. By accepting these Terms and Conditions, you permit Luviacure to use your before and after photographs to operate and improve our site, to process your transactions, to provide customer service, for research and analysis, services and technologies, and for customized content.

  7. This Agreement is governed by Turkish law and is subject to the jurisdiction of the courts of Republic of Turkey.




  1. Welcome to



Please read these Terms and Conditions of Website Use before using 



Under this page, you will find the Terms and Conditions to follow when visiting 


By using this website, you accept to act in accordance with these Terms and Conditions.


If you do not accept these Terms and Conditions, you should not use this website.


2. Luviacure is operated by Luviacure Limited registered in the UK under company number 12557749


107-111 Fleet Street London, EC4A 2AB, England



3. Luviacure has the right to withdraw or change website services without any legal responsibility at any time without any notice on your side.

You should keep your security information confidential. If Luviacure considers that you have failed confidentiality, Luviacure may disable any security information.

By accepting these Terms and Conditions, you agree to follow our acceptable use policy.

You shall read Luviacure privacy policy.

If you order goods or services, Terms and Conditions of Supply will be in effect.

You shall use this website as allowed by the law and these terms. If you fail to do such, Luviacure may suspend or stop your usage of this website.

The material on this website may be out-of-date. You should not rely on the materials on this website as they are not advices. Luviacure excludes all legal responsibility and costs for any reliance on this website.

By using this website, you deliver us information and confirm that your data are accurate.


4. Copyright of all materials on this website belongs to Luviacure as the owner and/or licensee of all intellectual property rights of this website.

You are allowed to use, download, print the content on this website for personal reference. You are not allowed to do these for commercial use without being granted a license from Luviacure. You are not allowed to make changes or use photographs, illustrations, video and audio separately from its original content.

In case of a breach of this article, you will lose your right to use this website and shall not use and shall return or destroy the copies you have made.


5. Luviacure does not guarantee the correctness of the material and content of this website. Luviacure is not responsible for any loss arising from use of this website, loss of income, profit, business, data, contracts, goodwill or savings.

Luviacure does not exclude legal responsibility for death or personal injury by negligence, for fraud or fraudulent misrepresentation.


6. When uploading material and contacting with other users on this website, you shall follow the acceptable use policy [link to the acceptable use policy]. In case of a breach of this article, you accept and agree to compensate Luviacure’s losses.

You will not own the material you upload on this website and they will be open to public and non-confidential. Luviacure has the right to copy, distribute, display them. If anybody claims ownership on the materials you upload, Luviacure may give your ID information.

Luviacure excludes any responsibility of the correctness of the materials uploaded on this website. Luviacure reserves the right to remove the materials uploaded at any time due to non-compliance with the acceptable use policy.


7. If you commit a crime on this website, your right to use this website will end instantly and you will be reported to the relevant authorities. You shall not try to get access to our site, server, connected database or make any attack to this website.

Luviacure is not responsible for any damages from harmful material collected from this website.


8. You may share our website on your website as long as your content is compatible with Luviacure’s acceptable use policy. Luviacure, at any time, has the right to end this permission.


9. External links from Luviacure’s website are only for information. Luviacure excludes any responsibility for other websites or any loss you may suffer by the use of external links.


10. Luviacure reserves the right to make changes in these terms at any time thus you shall look for changes.


11. Luviacure is protected under trademark [trademark info]


12. The Parties acknowledge and agree to act and negotiate in good faith and settle any dispute or any breach that may arise out of or relating to this Agreement.


13. If the Parties fail to amicably settle a dispute, or unwilling to engage in negotiations, either Party may propose mediation to the other Party in writing before going to litigation at courts.


14. Negotiations about disputes will be conducted with confidentiality and without any prejudice to either Party.


15. If the Parties reach a resolution at the end of mediation, a binding agreement shall be made and signed by the Parties.


16. If the Parties fail to reach a resolution within 3 months by any reason, either party may apply to courts.


17. The Parties’ obligations under this Agreement shall continue in case of a dispute.


18. All disputes shall be governed by Turkish law and are subject to review under Turkish Courts.


19. You can contact Luviacure via